We believe that no person should have to forego healthcare—or basic social needs—because they cannot get there. What stands in the way of addressing these barriers is a complex coordination challenge across organizations, systems, and stakeholders.
Patient transportation today is still primarily coordinated over the phone. Patients and coordinators must engage with multiple representatives across each mode and geography, resulting in endless games of telephone and massive time and productivity lost. These unfortunate norms typically result in low passenger satisfaction and high rates of complaints and grievances.
Our vision is to transform the patient transportation experience through an integrated and accessible approach to coordination that empowers each stakeholder: patients, caregivers, transportation providers, healthcare providers, and health plans. That’s why we’re building the first integrated transportation solution with a unique operating model that combines technology-enabled human support, integrated network infrastructure, and industry expertise.