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The comprehensive platform for patient transportation

Our end-to-end transportation platform coordinates the entire ride experience from request intake and trip assignment through billing and payment, providing real-time updates every step of the way to ensure a successful experience for passengers, coordinators and drivers.

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30%

Ride Cost Reduction

35%

No Show Reductions

96%

On Time
Arrivals

98%

Patient Satisfaction

1. Request

A care manager or patient can easily schedule a ride on-demand or in advance, through our standalone coordinator or passenger portals, native system integrations, or managed contact center service.
Patient Profiles
Capture mobility limitations, accessibility needs and communication preferences for the most complex populations. Any changes are saved automatically to your patient database for streamlined trip requests.
Utilization Controls
Set your organization’s policies and guidelines at the enterprise level: our platform can manage utilization by limiting ride spend, distance or destinations by passenger, program, plan, or department.
Native Integrations
Integrate with any major EHR, Care Management, or CRM system with minimal IT bandwidth to enable seamless ride scheduling within your system of record.

2. Match

Leveraging detailed profile information, our platform identifies the right vehicle and driver based on appointment or discharge time, location, mobility needs, cost, and historical performance data of eligible transportation providers.

3. Ride

We don’t wait to be called for assistance. Our platform automatically monitors each ride for potential disruptions, triggering notifications to our Ride Success team for proactive intervention before a disruption occurs.

Notifications flag potential issues ranging from fraud, waste and abuse to difficulties connecting a passenger with a driver.
We understand that each passenger has individual needs, from mobility limitations to communication preferences. Regardless of their unique situations, passengers have the ability to receive updates through multiple channels—SMS text, mobile and landline phone calls, as well as an inbound support line and mobile Passenger Portal.
Our dispatch system integrations enable real-time status updates that are shared directly with the passenger, transportation provider and your team. Notifications are sent across multiple touch-points throughout the entire transportation journey.
Our network team monitors discrete performance metrics for each transportation provider in our network, reviewing with each on a monthly basis to continuously improve our network for both service quality and cost.
  • On-Time Pick-Up & Arrival Rates
  • Request & Vehicle Response Times
  • Patient Satisfaction & Feedback
  • Frequency of Ride Health Proactive Interventions
  • Percentage of Requests Accepted
  • Patient Satisfaction & Feedback

4. Analyze

From performance data to patient feedback, our integrated network produces reliable transportation data to quantify impact across your organization. Available via reporting dashboards, self-serve data export, and data warehouse integration.

Our team is your partner in optimization, constantly monitoring network performance and patient experience to meet the needs of your unique populations.
  • Utilization Rates
  • Cost and Spend Data
  • Ride Event Timestamps
  • Pickup and Dropoff Coordinates, Address, County, Zip Code
  • Trip Distance & Duration
  • Patient Satisfaction & Feedback

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