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Improve the member transportation experience

We partner with health plans across Medicaid, Medicare, Duals, PACE, LTSS, MLTC and more to manage cost-effective transportation benefits—ensuring greater access, lower costs, and better outcomes.
Streamline Benefit Management
Enhance Member Satisfaction
Reduce Transportation Costs
Streamline transportation benefit management

Automate Eligibility Management and Utilization Tracking

Our Roster Management Engine ingests member rosters to maintain up-to-date eligibility in Ride Health. Ride utilization is automatically tracked against the benefit criteria of a member’s plan, with support for ride count or monetary allotments, covered services, and distance, duration, and destination controls.
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Managed services for health plans

Managed Contact Center and Billing Services

  • Roster Management and Eligibility Screening
  • Managed Contact Center for Ride Scheduling
  • Proactive Fraud, Waste, and Abuse Interventions
  • 837 Claim Generation
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Reduce transportation benefit costs

Optimize Mode Mix and Transportation Spend

Ride Health optimizes your benefit’s mode mix across mileage reimbursement, public transit, rideshare, and non-emergency medical transportation. In addition to self-serve access to a comprehensive data set, our proactive interventions include fraud, waste, and abuse prevention, flagging ineligible or fraudulent rides in real-time and recovering associated costs.
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  • Benefit Utilization Rates
  • Ride Event Timestamps
  • Requested, Authorized and Completed Trip Legs
  • Completed Trips by Mode
  • Completed Trips by Reason
  • Pickup and Dropoff Locations
  • Average Trip Distance
  • Average Member Satisfaction
Supporting the healthcare system during COVID-19

COVID-19 Patient Transport and Contact Tracing Support

Leveraging our core ride delivery model, we’ve expanded our product and service offerings to support transport of patients at-risk for COVID-19, contact tracing for driver and passenger exposures, and additional services including food delivery and staff transport.
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Care management and CRM system integrations

Real-time Transportation Data in your System of Record

Ride Health offers standard integrations with major CRM and Care Management systems. Integration requires minimal IT bandwidth while enabling native request rides and real-time ride data and benefit utilization within member records.
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