The transportation solution built for PACE

68% of PACE leaders cite transportation as their biggest challenge. We partner with PACE programs to improve access to medical and social services for frail and elderly participants living in the community.
Technology matters, but so do the people

Your Partner in Transportation Excellence

From tech-enabled dispatch management to vehicle fleet and driver management, we can provide part or all of the below services depending on your needs.
  • Web-based portal to provide IDT members with insight into participant ride status for center visits, outside medical appointments and discharges
  • Dispatch Management team to handle IDT communication, transportation request intake, schedule building, routing and dispatch using state-of-the-art integrated dispatch software
  • Coordination and management of third-party transportation providers, either on a per-trip or dedicated-vehicle basis, to consolidate your contracts and mitigate driver hiring risk
  • Vehicle fleet and driver management including insurance, maintenance, fuel and key management, driver recruitment, PACE-aligned driver training, and day-to-day driver scheduling
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Fulfill more rides with the same fleet assets

Optimize In-House & Third-Party Fleets

Our “hybrid network” approach to PACE transportation optimizes in-house vehicle fleets and supplemental NEMT networks to improve demand response and reduce costs.
  • Give appointment coordinators “capacity insight” into your in-house fleet so that they can make better scheduling decisions and have higher confidence in ride fulfillment
  • Communication is the secret weapon of PACE; faster participant cancellation and no-show data capture, including real-time notification to IDT members and appointment coordinators, helps optimize same-day capacity and recovery options
  • Reduce coordination friction between drivers and home-care / medical-office aides and escorts, and wasted time waiting at pickup and drop off locations, through integrated GPS tracking
  • All drivers across in-house and third-party providers participate in a PACE-aligned training program and meet program credentialing requirements
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Increase enrollment without additional vehicles or staffing

Transportation Designed to Scale with your Organization

PACE is rapidly evolving, supported by expanded eligibility and a continued shift towards community and home-based care. Our model is designed to scale with your organization, containing growth in vehicles and staffing while meeting the unique needs of your program.
Improving clinical, operational, and financial outcomes

Client Success Stories

"The No. 1 satisfaction complaint that we had was transportation services. We were fortunate to become aware of Ride Health and form this partnership with them, which allows us to schedule transportation for our participants just like you would with an Uber on an app [...] based on the clinical needs of the individual and the appropriate level of transportation, whether it's a car service, an ambulance or a gurney. It has really improved the service and that's reduced our complaints and our costs."
Scott LaRue
ArchCare President & CEO
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